Web: www.adviceni.net, Advice NI is registered as a company limited by guarantee in Northern Ireland (NI071966) and is registered as a charity for tax purposes with the Inland Revenue, National Insurance Contributions Over Pension Age. Resolver Protects What Matters™. Shop Direct Finance Company Customer Excellence Sandringham House Sandringham Avenue We are not directly involved in the handling of your case, nor do we intervene on your behalf, but have created a process designed to make complaining as simple and effective as possible. Resolver is free independent online complaints tool - we are working to make complaining quick and simple Resolver is very easy to use and you can make a complaint through your desktop, laptop, tablet or even your smartphone. Many companies will attempt to help you at this stage by refunding your money, replacing your product, or giving you store credit. 23 Resolver reviews in Toronto, ON. Introduced by Shop Direct Finance Company Limited. You do need to create an account to use Resolver and this only takes a few minutes to set up. Can’t see what value they add. I am utmostly unsatisfied. ... or are not sure how to word your complaint, the website Resolver… Consumers use Resolver to raise their issues or complaints with thousands of companies via its guided case creation. Email: [email protected] But what made the top ten...? The case was closed without my permission! Complete waste of time and resourcesDelayed response. Complaints about rejected claims or administrative matters not connected to the PPI sale will still generally be in time. Richard Branson, hang your head in shame! Very simply, after all has been discussed, ask your customer if they have understood how you can help them or for that matter, how you are unable to do anything else to … Resolver is free independent online complaints tool - we are working to make complaining quick and simple Offer ends 31/10/18. Sadly, Resolver means well, but its an automated system that tries to pinpoint (by drop down menus) how you can progress your complaint.I did not find it remotely useful. One week later, Resolver reminded me to ask SD for an update. You simply search for the organisation you want to make a complaint to, choose your issue and then fill out a simple form which will then draft a letter which you can review and then send to the company. Very Complaints Email There isn’t a direct email you can use to complain to Very, instead the best option is to call the number above to make your initial complaint. ‘The Resolver process tends to change the customer’s language,’ notes Andy. The website link for Resolver is below. No direct contact to the merchant as the phone number provided by Resolver never goes through! Case resolved within one week. Sadly, Resolver means well, but its an automated system that tries to pinpoint (by drop down menus) how you can progress your complaint. Resolver helps us to identify who is who and consider the customer impact.’ Another huge benefit has been Resolver’s smart capabilities when it comes to customers who struggle with formatting their complaints. Use this comments board to leave complaints and reviews about LookFantastic. 2,938,359 reviews on ConsumerAffairs are verified. I have a problem with Game about rude staff and refusal of a refund.Resolver stepped in and done an excellent job I got my refund back.I would always used resolver to resolve several issues and they have resolved all my issues. Disgusting!! You won’t be able to make all complaints through resolver, but you will be able to make a complaint about your local authority or an NHS hospital. There is something very British about complaining, and something even more British about complaining about transport. I really can’t understand the negative reviews that I’ve just read My experience is that they’re excellent I had a problem with Utility Point in that my credit was held after I switched away fro them on 10 December 2019Reviews on Trustpilot of Utility Point show that I was not aloneMy emails/ phone calls to Utility Point were getting me nowhereI started my complaint with Resolver and next day I received an email from Utility Point advising me of my final credit balance and a copy of my final statement Resolver certainly HAS teethUP promised a bank transfer in 5 working days which seems to be the company mantraOf course it didn’t happenI sent another email via Resolver to expedite them and I received my refund yesterday 12 February I’m convinced Resolver was the accelerant for my refund, if I hadn’t used them I’d still be waiting for my final statement Oh! Resolver is a free online tool that helps you through the complaints process. Absolute rubbish , i,m certain they are only a data collection centre that sells your data on - dont use its a scam in my opinion - it wouldnt suprise me if the good reviews were no genuine either, this is a great set up, you just feel better and more at ease by telling them your problemhad lots of issues with a travel company. Filter by company size, industry, location & more. Sales … If you don’t hear back from them with a solution, then you can contact them through secure webmail by logging into your Very … We require contact information to ensure our reviewers are real. The sender said they did not have the facility to escalate my complaint!Went back to Resolver and found that the page had changed to say that I still could not escalate for another month!When I contacted Resolver, they kept repeating that they were only there to make things easier for me and had no facility to assist me further.What a complete and utter waste of time! Yet no matter how hard you work to deliver high-quality products and amazing customer service, unhappy customers are inevitable.No business can skirt the reality of customer complaints completely. Resolver We have a developed a partnership with Resolver, an online complaints service which you can contact with any consumer issue. These templates have been checked by Resolver's legal team. This allows you to create better and more effective letters of complaint using the 70,000 different templates that Resolver has on their system. Resolver is a free online complaints tool designed to help consumers raise and manage complaints. and I also posted a negative review of Utility Point on Trustpilot A belt & braces approachResolver has helped me on 2 previous cases with other companies and I regularly recommend Resolver to my family and friends, I've made two complaints via this site one to B and Q two years ago and more recently one to Oxford probate registry in Dec 19 on both occasions neither company has responded other than automated email. Do not waste your time. Listen and understand. Listen Intently: Listen to the customer, and do not interrupt them. With over 2 million complaints about 100+ products and services, last year was our busiest ever. Their support is standing behind you while you complain rather than give advice, which is fine for me. ... Free complaints tool. You simply search for the organisation you want to make a complaint to, choose your issue and then fill out a simple form which will then draft a letter which you can review … I did not find it remotely useful. If this was your ideal solution, then you have effectively solved your complaint. I had hoped finding this page would help me contact myHermes - the Delivery people - and try to speak to a Human. ‘Customers become more factual, less emotional. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Would save yourself time, I ended up solving my issue without any input from Resolver, How is this site still going ? Over 1,000 of the world’s largest organizations use our cloud software to protect their employees, customers, supply chain, brand and shareholders. SourceForge ranks the best alternatives to Resolver in 2021. You also have the chance to upload any documents or evidence to support your complaint if you want. The very term customer complaints conjures negative feelings. Resolver is very easy to use and you can make a complaint through your desktop, laptop, tablet or even your smartphone. Didn’t offer any advice, no guidance and no support. Resolver doesn't charge to use their service and they don't take any commission or percentage of money that you may receive as a result of your complaint. You can make a complaint by writing to us at the address below or by calling us, click here for details (lines are open Monday to Friday 9am to 5pm). Being a foreigner I often get bad service or bad attitude, Resolver have helped me 3 times to get through the racist bias.There are some rogue companies that have a complaints department that doesn't really exist, you can access some of them via Resolver and even resolve the dispute. ... Our main point of contact was very good and able to customize this piece of software whenever we had changed. Once they’ve answered a few questions about their complaint, Resolver creates a personal case file so consumers are in control and manage everything from one place. Alternatives to Resolver. Shell Energy complaint resolved within one week thanks to Resolver! Resolver is a free online complaints tool designed to help consumers raise and manage complaints. The page said that I could escalate in one month! Used Resolver 3 times now and had fast response and satisfactory result each time, one company has a dedicated department dealing with Resolver so impressed with that. I received an apology, assurance my feedback would be passed on to relevant departments and my final bill was waived as a gesture of goodwill.Thank you Resolver! Standardized incident capture and powerful reporting allows you to quickly understand what's happening across your organization and why so that you can manage resources, minimize impact and prevent incidents. © 2021 Trustpilot, Inc. All rights reserved. Compare features, ratings, user reviews, pricing, and more from Resolver competitors and alternatives in order to make an informed decision for your business. ! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The complaints process for many companies and organisations can be complicated and a lot of people give up or don't even try at all. We use intelligent software that helps us maintain the integrity of reviews. In-depth reviews by real users verified by Gartner in the last 12 months. Authorised and regulated by the Financial Conduct Authority. A free inside look at company reviews and salaries posted anonymously by employees. However, according to Resolver, the online-complaints website, even before the current crisis firms were already making it harder and harder for customers to get in touch. Martin Lewis, you should be ashamed to be associated with this waste of space! Tel: 0800 915 4604 Express your gratitude if your complaint is resolved. Compare Resolver alternatives for your business or organization using the curated list below. New Very Home Insurance customers only. Thank the customer service representative for his efforts. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone. The organisation will respond through Resolver and you can escalate your complaint through the Resolver system. Excellent useful service. Resolver is a free complaint tool that allows you to make a complaint to a wide range of companies, banks, utility providers, public bodies and more. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and inisight we provide help to drive better business decisions. I appreciate this service, saw many people complained about the result of complaint, but it is not up to Resolver to sort out!!! One of the main benefits of using Resolver is that it informs you of your rights based on the issue you have chosen. Very good tool to generate quick and accurate reports, to be able to carry a documentation of the incidents is great. Resolver allows you to identify your issue, helps you to draft a complaint letter, sends it to the organisation and you can also monitor the progress of your complaint through Resolver as well. You can find out more about Resolver by visiting their website. If you are still unhappy with the response you can escalate your complaint to an ombudsman or complaints body through Resolver. Having been sent on wild goose chases by Virgin Media, their website directed me to Resolver. told them ..straight to trading standards no messing ..thank you, Sorry to report that Resolver have been pretty useless in helping me to resolve my complaints against Hotels.com (who have lied to me about assurances they provided about being able to cancel a reservation without charge).And their assurance that matters would be escalated if not resolved after a certain time has been brushed aside by Hotels.com, Resolver was easy to use and my case was resolved within six weeks thanks to all the team.